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Home > For Health Professionals > Tools & Resources > Legacy Health Partners > News & Updates > December 2021 > Legacy Member Engagement Program connects new patients with LHP providers

Legacy Member Engagement Program connects new patients with LHP providers

Legacy’s new Member Engagement Program is here! New and unattributed patients in Legacy’s value-based contracts are contacted by our new Member Engagement Program team to help them establish a primary care provider with an LHP practice. The purpose of the program is to create a seamless patient experience for those in value-based contracts, to improve access and to grow covered lives.

Centralized resources, additional one-on-one support and coordination provided by the program benefit both the patient and our practices. The additional engagement with patients also fosters a positive experience and relationship from the very start of their journey with Legacy.

How you can help:

  • Ensure that your Access Report is updated with your Field Operations Advisor monthly. We use this report to understand who has open access for new patients. We also use a randomization tool to ensure that patients are evenly distributed among providers who have access for new patients.
  • Talk with your front desk staff so that they are knowledgeable about the program when the Member Engagement team calls with a patient.


If you have questions or comments about the program, please reach out to Anne Percival at aperciva@lhs.org.