Support for Legacy Connect
Implementation and ongoing support for Legacy Connect
- Onsite support with the team
- Two direct weeks of access to the team
- 24/7 service desk support for technical and workflow questions
- Patient call support for MyHealth
- Support process for system changes and ongoing clinic business needs
- Participation in super user groups brain trust
- Training for new employees at the Informatics Center
- Revenue Cycle and Reporting: bi-monthly open house training
- Clinic manager/administrator check-in meetings
- LHP field adviser support after your go-live date
- Comprehensive customer service:
- Continual support engagement
- Elbow to elbow go-live support
- Local support, all staff certified
