Heidi Abreu, MD

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Please comment on good or bad experiences related to your visit.
I had a 2:20 appointment but did not see the provider until after 3:30, so that was disappointing. When we did see the provider she was very thoughtful, respectful, and knowledgeable. She explained things clearly and was thorough.

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good

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Dr. Abreu is the primary doctor I've ever had - she has no ego & genuinely cares about her patients - I/my husband have grown to love her and appreciate her/her staff & trust her.

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Very good at explaining why things are happening and suggesting courses of action.

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Except for my Pap exam and lymph issue, the entire visit is wrapped up in the computer and questions for input. There is no face to face communication or any sense of touching base on previous history and how that is doing. Without all the paperwork and questionnaires there might be a moment to practice medicine and actually get a chance to know the patient and what is going on. I had to stop her from leaving the room so I could ask about my blood work, update her on previous issue and ask about a minor issue. There didn't seem to be anywhere on the computer to stop and see if I had any questions. I understand it's the system now, but you need to hear it's not a system that fosters any rapport between the patients and doctor. Unfortunately I had to give up my previous provider when I selected this Medicare plan. So far after a year, I'm not very impressed with the system, thank goodness I'm really healthy. I'm not looking for a friend here, it would just be nice to have some eye contact and not feel so processed' by everyone. Heidi seems a nice person, just intent on getting all the paperwork filled out!

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Dr. Abreu just doesn't seem personally invested in your health or how your past medical conditions are improving or getting worse. Dr. visits are an hour before getting to actually see her.

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Heidi is attentive, knowledgeable, listens to me, takes her time with me, and is kind. I looked for a long time for a physician that would take proper care of me, I find that in Heidi Abreu Pacheo.

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It takes a very long time just to get an appointment. I ALWAYS have to enquire about Test results, never do I get a call from them with results. When leaving messages it takes several times of leaving them & sometimes weeks before I hear back. It takes months of talking to the Dr. before any tests were even offered for the same issues & even at that I had to inquire about them. was told I would get a call back on multiple occasions & never received them. was prescribed medication & in formed by the pharmacy NOT my Dr. I've had tests done & still never received results. Every time I have in office visit the wait is NO shorter than 30 mins.

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this office staff is terrible, when I tried to discuss with my provider she stated legacy has policies and procedures that prevent the staff from spending the neefed time on the phone with us so we don't have to call back repeatedly

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Everyone at the clinic make me feel comfortable. The nurse and doctor know I feel and have anxiety and they make me comfortable by letting me leave the door a bit open. Very grateful for that!

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I realize Dr. Abreu is super busy, but she always seems rushed and in a hurry to finish the appointment.

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my experience was really good is a excellent provider I'm really happy

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My Dr. is without the Best Dr. When she comes in the room, it's All about me. I have had MANY Dr's, As The Lord Is My Witness Dr. Abreu Will Always Be My Dr.

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I wish the Dr. would have at lest looked at or moved my arm. instead she just recommended at orthopedist. I do appreciate Dr. Pacheco.

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This was my first in-person visit`. I was very pleased with the time she took to listen to my concerns and answer any questions.

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She is very knowledgeable and attentive. She gave me referrals to specialists I asked about and even to one I hadn't thought to ask for. It was my first visit establishing PCP relationship, but she has been great to contact and respond to questions via the app. I'm quite pleased I chose her as my PCP.

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Heidi is the best doctor I have found! She's caring, has sympathy, always takes care of my issues, and never makes me feel rushed! I love her!

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It is hard for me to understand her accent

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The doctor is always thorough in checking my concerns and works out a plan for continued care

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I waited 3+ weeks to see the doctor. I had a previous visit with nurse practitioner who did some tests but my problem wasn't found so I had to deal with my issue until I saw my doctor who ran a more intense test which showed I had a bacterial infection that needed antibiotics.

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I like my primary doctor, as well as other providers I have seen there. They are consistently late for appointments. I RARELY see my provider within 20 minutes of my appointment time. That's my only hesitation with recommending this clinic.

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My visit on [date removed] was my first visit, it was to establish care at Legacy. I had filled out all the health information and medical/family history paperwork and taken it in to the clinic two weeks ahead of my appointment. I was surprised that the medical assistant and Dr. Abreu didn't know it was there and were not familiar with it. Otherwise, everything was great, Dr did a good job.

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I was very pleased with everything.my MA was as pleasant as she could be, but did not clean hands as often, it as should have.i would recommend reminding staff the importance of cleaning hands. over all very positive visit. new patient.

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i feel comfortable telling my doctor how I feel

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Treated for thyroid never had no report given on bloodwork. Had to pay in cash no Medicare billed. I want a new dr. Couldn't get bloodwork not called for yrly. ck.

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everything was good

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Heidi is always courteous respectful and helpful. She has knowledge important to me because of my diabetes. She's help me keep my numbers where they should be and help me with my medications. I never feel rushed or like she doesn't care.

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Very thorough. Very kind to me.

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Every thing was ok.

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treated with courtesy and respect...questions answered...had to wait a while in waiting room with two other patients before appointment