From the desk of Melinda Muller, M.D., interim Chief Medical Officer, Legacy Health
Focusing on safety and well-being
By Melinda Muller, MD, Interim Senior Vice President and Chief Medical Officer
As we move into the summer months, we are moving forward with work on our strategic priorities and I have more detail below. First, I want to acknowledge the intense level of distress being experienced at all our sites due to the violence and continued high census. The confluence of COVID-19, rise in community violence, complexity and number of patients coming after we’ve been through a year of a pandemic is unprecedented. I want to thank you all for your ongoing commitment to our patients and each other and urge you to try to take time to care for yourself as well during this time.
Safety is one of the priority pillars in Legacy’s strategic plan and I wanted to take a minute to really explain what it means to be the safest place to receive and deliver care. Our long-term goal is to reduce safety events until we reach zero patient and employee safety events every year. By the end of the year, we are seeking a 30% decrease in serious patient and employee safety events. We have defined safety holistically as including three domains: physical, psychological, and professional. We are adopting a unified, principle-based operating system called Lean at Legacy to ensure our performance and the customer experience is not dependent on who shows up to work each day. Creating a system to focus on safety will help us improve all aspects of organizational performance including quality, engagement, and satisfaction.
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EVENTS, ANNOUNCEMENTS AND REMINDERS
Last chance: May engagement M&M event
New Epic workflow increases safety when patients temporarily leave for care
Legacy will launch an Epic functionality on June 15 to standardize and improve how we track hospital patients who leave temporarily for medical appointments or treatment.
The Epic Leave of Absence workflow allows Legacy staff to temporarily suspend an inpatient admission at a Legacy hospital or Unity Center for Behavioral Health while the patient is away. This improves safety and efficiency, giving care teams access to current orders and information to assess potential medicine interactions. It will also reduce unneeded discharges and readmissions and improve billing accuracy.
ICARE safety reporting, additional fields
In early June, two additional fields (race and preferred language) will be added to the ICARE safety reporting form to better identify and address disparities in health outcomes, measured by Legacy’s Quality Foundational Metrics.
Patient populations experiencing health inequity may have poorer health outcomes, these disparities are also known to have a costly impact on the healthcare system. Currently, Legacy’s Quality Foundational Metrics are not stratified by key demographic information like race, ethnicity, language, or disability (REAL-D).